At [https://shoplency.shop/], we strive to provide you with a seamless and satisfying shopping experience. Our Refund & Returns Policy is designed to be fair, transparent, and customer-friendly, so you can shop with confidence.
1. Return Eligibility
We accept returns on clothing items under the following conditions:
- Time Frame: Items must be returned within 7 days of receiving your order.
- Condition: Items must be unused, unwashed, unaltered, and in original condition with all tags attached.
- Packaging: Items should be returned in their original packaging wherever possible.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
- Undergarments & lingerie
- Socks & hosiery
- Accessories (unless defective)
- Clearance or sale items (final sale)
Please check product descriptions carefully before purchase.
3. How to Initiate a Return
To request a return, please follow these steps:
- Contact Us: Email our support team at support@[yourstorename].com with your order number, reason for return, and photos (if applicable).
- Approval: Our team will review your request and provide return instructions.
- Shipping Back: You will be responsible for the return shipping costs unless the item was damaged or defective upon arrival.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved Refunds: Processed within 5-7 business days to your original payment method.
- Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
We currently do not offer direct exchanges. If you need a different size or color, please initiate a return and place a new order.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will prioritize your case and offer a replacement or full refund at no additional cost.
7. Cancellations
Orders can be canceled within 12 hours of purchase. After this window, the order is processed, and cancellations are no longer possible.